Shipping policy

Shipping & Delivery Policy

📦 Delivery Times

We currently ship from Hamburg, Germany.

All delivery times are estimates and may vary based on location, customs processing, or external delays.

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🌍 Free EU Shipping

We are proud to offer free shipping throughout the entire European Union – with no minimum order value.

This includes all EU countries, from Portugal to Finland.

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🔄 Pre-Order Shipping & Processing

Some of our limited collections are released as pre-order campaigns. These are announced in advance and may take longer to fulfill depending on the product and demand.

• All pre-order items are made to order

• Production begins only after your purchase is confirmed

• Estimated pre-order lead time: 6–12 business weeks

• No shipments are processed on weekends or public holidays

We commit to full transparency and will keep you updated throughout the process via email.

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✈️ International Shipping (Non-EU)

• Shipping costs for international orders (outside the EU) are calculated at checkout based on weight and destination.

• Customs duties, VAT, and import taxes may apply depending on your country’s regulations.

• Manaslu Clothing is not responsible for these fees. They are the responsibility of the customer.

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📦 Tracking & Shipment Confirmation

You will receive a shipping confirmation email with a tracking number once your order is dispatched.

Tracking becomes active within 24 hours.

We will keep you informed at every step of the shipping process.

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📉 Loss or Damage During Transit

If your order arrives damaged or is lost in transit:

• Please contact the shipping carrier to file a claim

• Keep all packaging materials and products as evidence

• We are always on your side in this issue – just contact info@manasluclothing.com

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🚫 Order Cancellations

Please note that prepaid and pre-order items cannot be cancelled, as they go into production shortly after purchase.