Shipping policy
Shipping & Delivery Policy
📦 Delivery Times
We currently ship from Hamburg, Germany.
| Region | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| Germany | 2–4 business days | Free |
| European Union | 3–7 business days | Free |
| International | 4–12 business days | Calculated at checkout |
All delivery times are estimates and may vary based on location, customs processing, or external delays.
🌍 Free EU Shipping
We are proud to offer free shipping throughout the entire European Union – with no minimum order value.
This includes all EU countries, from Portugal to Finland.
🔄 Pre-Order Shipping & Processing
Some of our limited collections are released as pre-order campaigns. These are announced in advance and may take longer to fulfill depending on the product and demand.
-
All pre-order items are made to order
-
Production begins only after your purchase is confirmed
-
Estimated pre-order lead time: 6–12 business weeks
-
No shipments are processed on weekends or public holidays
We commit to full transparency and will keep you updated throughout the process via email.
✈️ International Shipping (Non-EU)
-
Shipping costs for international orders (outside the EU) are calculated at checkout based on weight and destination.
-
Customs duties, VAT, and import taxes may apply depending on your country’s regulations.
-
Manaslu Clothing is not responsible for these fees. They are the responsibility of the customer.
📦 Tracking & Shipment Confirmation
You will receive a shipping confirmation email with a tracking number once your order is dispatched.
Tracking becomes active within 24 hours.
We will keep you informed at every step of the shipping process.
📉 Loss or Damage During Transit
If your order arrives damaged or is lost in transit:
-
Please contact the shipping carrier to file a claim
-
Keep all packaging materials and products as evidence
-
We are always on your side in this issue – just contact info@manasluclothing.com
🚫 Order Cancellations
Please note that prepaid and pre-order items cannot be cancelled, as they go into production shortly after purchase.