Refund policy
Return & Refund Policy
Start a Return
To initiate a return, please contact us at info@manasluclothing.com.
🇪🇺 For Orders Within the European Union (EU)
Customers in the EU can return their order within 14 days of delivery, without providing any reason.
To be eligible for a return, the item must be:
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unworn and unused
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with all original tags attached
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in its original packaging
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accompanied by a receipt or proof of purchase
Return shipping costs must be covered by the customer, unless the item is defective or we made an error (e.g. wrong item shipped or damaged on arrival).
If the item is defective or we made an error (e.g. wrong item shipped or damaged on arrival), please write us an email to: info@manasluclothing.com and we will take care of that issue with most priority.
🌎 For Orders Outside the EU
Returns are accepted within 7 days of delivery, under the following conditions:
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The item is unworn, unused, undamaged
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All original tags are attached
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It is returned in its original packaging
Customers outside the EU are responsible for return shipping costs, unless we made an error or the item is defective.
Returns must be emailed to: info@manasluclothing.com
Refund Process
Once your return has been received and inspected, you will be notified about the refund decision.
If approved, a refund will be issued to your original payment method within 10 business days.
Processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved, please contact us at info@manasluclothing.com.
Pre-Order Refunds & Cancellations
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You may cancel a pre-order only before fulfillment begins (usually within 1–2 days).
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Once fulfilled, the order cannot be cancelled.
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Pre-orders are eligible for returns under the same rules as regular items.
Exceptions / Non-Returnable Items
The following cannot be returned:
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Custom or personalized items
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Gift cards
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Final sale or clearance items
Exchanges
We don’t process direct exchanges. Please return the item and place a new order after your return has been accepted.